Becoming the preferred payment method
PayWithMyBank was founded in California's Silicon Valley in 2012 and merged with Trustly AB out of Sweden in 2019 to form the leading global Online Banking Payments network. Our mission is to make Online Banking Payments compelling for both merchants and online shoppers around the world.
What we do
Our digital account-to-account platform redefines the speed, simplicity and security of payments, letting consumers pay merchants directly from their online bank accounts. Trustly can handle the entire payment journey, setting us apart from the competition and enabling us to offer an attractive alternative to the traditional card networks at a lower cost.
Who we are
Trustly has more than 500 employees spread across 10 offices in Europe, North America, Latin America and Australia. We believe that diversity drives innovation and results in products that are more inclusive. That’s why we’re proud that our workforce is made up of more than 50 different nationalities.
“The world is changing faster than ever, and we need payment methods that can keep up. At Trustly, we’re building a global payments network that bypasses the card networks so people can pay directly from their bank account and feel safe while doing so.”
Oscar Berglund, CEO Trustly
Sustainability at Trustly
Sustainability is central to Trustly’s business model. When using Trustly, consumers pay with money already in their bank account, as opposed to assuming credit. As a purely debit payment method, Trustly is a sustainable way to pay that doesn’t contribute to increased consumer indebtedness in society.
North American Management
North American Management
Alexandre Gonthier, Chief Executive Officer, Trustly Inc.
Alex is from Switzerland, so it’s no surprise that he’s a money expert. Since 1997, he has been a founder and entrepreneur, building several successful payments companies. Alex was CEO and co-founder of iPIN (acquired by Aepona and subsequently, Intel Corp.), a leading online and mobile payment platform for the likes of Visa, Wells Fargo, HSBC, AT&T, Verizon, Vodafone, Orange, BT and GM. Alex was also the CTO of mobile payments company Paymo, which merged with Boku (LON: BOKU), the global leader in carrier billing-based mobile payments fueling customers like Apple, EA, Facebook, Google and Sony. As CEO and Director of online and mobile ticketing platforms Trinity Mobile and Ticketscript (now part of Eventbrite, NYSE: EB), he learned firsthand about payments from the merchant acceptance perspective. Alex was previously an Advisor to private equity firm 3i (LON: III) and a Venture Partner at venture capital firm Wellington Partners in London.
Ezio Fernandes, Chief Technical Officer
Ezio is a Computer Scientist from Brazil, where he started programming when he still had to sit at the kids’ table. He has been the chief software architect and lead programmer at several prominent companies for over 18 years. Prior to PayWithMyBank, Ezio led technical teams at the Brazilian telecommunications regulatory agency, Anatel, and at Claro Mobile, the largest mobile phone network in the Americas. Ezio’s experience in payments comes from 3 years at BOKU as Chief Architect, and 5 years at the Xerox research and development center in Brazil. He also worked as consultant and/or lead architect on several projects for companies including CTBC Bank, TIM, Telefonica, Merrill Lynch and ArcelorMittal. Ezio has a degree in Computer Science from the Universidade Federal do Espírito Santo in Brazil.
John McLane, President
John is an enterprise technology veteran with 15 years' experience driving profitable growth and helping enterprise customers to best engage and serve their consumers. Prior to Trustly, John built the Customer Success function at Khoros (formerly Lithium Technologies), a Vista Equity Partners portfolio company. Prior to Khoros he was Chief Operating Officer at Waterfall, a mobile marketing SaaS company helping retailers in driving revenue growth. Previous roles included SVP Corporate Development for Epicor, Principal at Sverica Capital, and Engagement Manager at McKinsey & Company. John has MBA and MA degrees from the Wharton School and the Joseph Lauder Institute at the University of Pennsylvania. He completed undergraduate degrees in Economics at Universite de Paris IX Dauphine and in Art History at Carleton College.
Kathryn McCall, Chief Legal Officer
Kathryn is responsible for overseeing all of Trustly’s legal activities and policies, including corporate governance, securities, intellectual property, and compliance and regulatory affairs. She has extensive experience working with technology companies. Before joining Trustly, Kathryn was a partner for the law firm of Sideman & Bancroft, LLP in San Francisco and prior to that was Of Counsel with Carr & Ferrell, LLP in Menlo Park, California. She has over 20 years of experience in corporate governance, securities regulation, financings (both debt and equity), commercial agreements, and mergers and acquisitions. Kathryn speaks regularly on corporate governance matters as well as financings and mergers and acquisitions. Kathryn graduated cum laude with a Bachelor of Science in Business Administration (double emphasis in Marketing and Finance) from the University of Southern California and received her law degree from California Western School of Law.
Craig McDonald, Chief Business Officer
Craig is a financial technology veteran with over 17 years’ experience working to solve the payments challenges for companies of every size and vertical. Prior to PayWithMybank, Craig spent three years with MoneyGram supporting its 2,700 financial institution clients, a $2 billion portfolio, and the company’s digital distribution. Previously, Craig held executive positions at Nexxo Financial (acquired by MoneyGram), Valista/iPIN (acquired by Aepona and subsequently Intel Corp.). At Valista, Craig was COO and managed worldwide expansion with customers such as AT&T, Verizon, AOL, General Motors, British Telecom, France Telecom, NTT DOCOMO, and others. Craig has a B.S. in Electrical Engineering and Computer Science from Michigan State University.
Wendy Roberts, Vice President Risk
Wendy brings a strong track record of experienced leadership to Trustly, having held a variety of risk management roles in large corporations and smaller startups across multiple industries. Prior to Trustly, Wendy was VP of Trust & Safety and Customer Support at Thumbtack, an online marketplace for professional services, where she built out the risk function over a three-year period. Prior to Thumbtack, she led an analytics team at Facebook, focused on protecting the platform from spam and objectionable content while preventing account compromise and fraudulent accounts. Previous roles included VP of Risk at Yapstone, a payments company; Consulting Engagement Manager at Fair Isaac; and Senior Director at PayPal, where she spent over six years in various risk and operational roles. Wendy earned a master’s degree in Financial Engineering from the Haas School of Business, and an MBA from the University of San Francisco. She completed her undergraduate studies in chemical engineering at the University of California, Berkeley.
Michelle Tien, Vice President People and Operations
Michelle began her career with boots-on-the-ground emerging markets experience in Russia and China. She builds and scales enterprise businesses, and led executive teams at American Express, S&P Global, Citigroup and Credit Suisse through periods of rapid growth. Michelle graduated from The Wharton School and holds four degrees from the University of Pennsylvania – an MBA, an MA International Studies, a BS Economics, and a BA Psychology.
Nordic Capital private equity funds focus on investments primarily in Northern Europe. Nordic Capital invests in selective industries with a particular focus on Healthcare, Tech & Payments and Financial Services. In addition selective investments are made in Industrial & Business Services.
BlackRock, Inc. is an American multinational investment management corporation based in New York City. Founded in 1988, initially as a risk management and fixed income institutional asset manager, BlackRock is the world's largest asset manager, with $8.67 trillion in assets under management as of January 2021
PayWithMyBank and Trustly Merged
Together, Trustly and PayWithMyBank will enable merchants with a global footprint to accept Open Banking Payments from European and US consumers. The merger addresses the needs of merchants to have an alternative to the card networks and accept online payments directly from consumers’ bank accounts, and for consumers to be able to pay in a fast, simple, and secure way.
There’s no account to create
No credit or debit card to reach for
No bank account or routing number to type in
All you need is your online banking ID and password
Come grow with us
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White Paper - How to lower payment processing costs and increase approval rates
If you want to learn about how to lower your payment processing costs while increasing your approval rates, download this White Paper. It is designed to give payment professionals an in-depth analysis of card processing costs and hidden fees. Spoiler alert: This white paper could help you improve your margins by using Online Banking Payments.
Podcast - New Tech, New Models: ACH at the POS
PaymentsOnFire® Podcast from Glenbrook Partners. In this pandemic-constrained age, merchants will be looking for lower-cost payments and certainty. Take a listen to Craig McDonald, Chief Business Officer of Trustly, Inc. and George Peabody, Partner at Glenbrook Partners, and learn how Trustly provides a solution.
On-Demand Webinar - Nacha's New Account Validation Rule: Everything you need to know to stay compliant
Hear from Nacha and Trustly, and learn more about the new Account Validation rule for ACH originators. You will discover how clients like AT&T turned compliance into opportunity!
Don't miss out!