How can we help?
How to submit questions
When using Trustly, there’s no need to register for an account. For payment enquiries, please consult the merchant who processed your payment.
Need more help?
If you weren’t able to be assisted, kindly request the ten-digit Trustly OrderID issued with your payment.
Please get in touch
Fill out the contact form, include the requested info, attach proof of payment and tell us about your issue.
Find your answers
The transaction left your bank account and didn’t reach the recipient?
Find out more about transactions from your bank
Wondering about a payment to your bank? Here’s how to check and general info
For one-click payments and recurring payments, learn more here
Can’t submit a payment? Get help here
If you have initiated a transaction from your online banking please reach out to us via our contact form and attach proof of payment from your Internet Banking so we can help you out.
A proper document should contain the information below:
• Name of the account holder
• Date of transfer
• Receiving & sending account number
Keep in mind that unless you provide the receiving bank account information, it might not be possible for us to identify your payment. Once we have identified your payment, we will be able to send it back to your bank account.