Trustly’s 2021 Travel Insights – Chapter 3

In the concluding chapter of the three-part #trustlytravelinsights series, we look past the pandemic and turn our attention to the recovery. Diversifying a merchant’s payments mix. Shining a light on the hidden costs of payments. Keeping up with local expectations. The power of partnerships. Unlocking the potential of PSD2. The impact of coverage on conversion. And research data that gives payments leaders reasons to be optimistic. All explored inside.


‘A Future to Bank On’ explores the enduring, long-standing payments challenges facing travel merchants, and points to opportunity on the horizon for travel leaders.


Identifies where change has been catalysed by the pandemic. Where change has been accelerated by the pandemic. And where change has been given greater urgency by the pandemic.


Includes a breadth of new research data from Trustly, based on surveys of 450 senior payments leaders in airlines and online travel agents across six European markets – helping you to compare and contrast yourself with your peers.

“Encouragingly, our survey shows a willingness among payments leaders to invest. Invest in solutions that solve commercial and fiscal challenges; that deliver competitiveness and value both for the merchant and its customers; and that make a positive contribution to the customer experience.”

Mike Parkinson, Director of Travel, Trustly


Did you miss chapter 1 of the Trustly travel insight series?

Make sure to read 'Rebound or rehabilitation' which reflects on a year without precedent and considers the implications for a recovery.


Trustly’s 2021 Travel Insights – Chapter 2

The second chapter in the three-part #trustlytravelinsights series, exploring travel’s greatest stress test (yet). Payments as a commercial driver. Shifting consumer expectations. The changing ways we pay. Influencing traveller choice. Travel’s defining digital moment. Rethinking risk. New payment needs. Cost vs. customer experience. All explored inside.