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How the pain of refunds can become an opportunity in e-commerce

Slow refunds are costing e-commerce merchants more than they may realize. Download this report to find out how faster refunds create a number of opportunities for online retailers.

Here are few key takeaways:

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Consumers expect seamless returns that meet the same standards as their purchasing experience

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25% of merchants say that handling refunds is one of their biggest challenges

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19% of all customer support calls are related to refunds

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52% of consumers will spend more if offered a faster refund – on average, 23% more!

“When online shoppers make a return, they want their money refunded faster. But the refund process influences how shoppers feel about a brand more than many merchants realise; affecting not only their initial decision to shop with that brand but their long-term loyalty as well.”

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