About Trustly

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If you notice a delay in your withdrawal, it could be due to the different handling times between banks. Sometimes, a bank transfer may take up to 2 bank days. Keep in mind that sometimes it may take a bit longer due to public holidays and weekends.

If still you have funds missing after this time, please contact the merchant and request a Payout Receipt. With this Payout Receipt, you may contact your bank to see if the transfer has been delayed or stopped for any reason.

For further information, we recommend that you follow up with the merchant to check their withdrawal process.