German Support Agent

SliemaSupport
About Trustly:
At Trustly, we’re passionate about simplifying the way people pay and get paid online. We are a licensed payment institution and our B2B products available across Europe and the US attract global merchants in segments such as e­-commerce, travel, financial services and gaming. In June 2018, private equity firm Nordic Capital acquired a majority stake in Trustly with ambitions to support us in becoming the leading global online banking payments provider.

We are a diverse and fast-growing team with our headquarters in Stockholm, Sweden, and offices in Barcelona, Spain; Cologne, Germany; Helsinki, Finland; Lisbon, Portugal; London, UK; Örebro, Sweden; Redwood City, US; Sliema, Malta; and Vitória, Brazil. Together we are leading the development of the payments industry and the work you’ll do here will make a great impact.
 
About Support at Trustly:
The Support team provides support to Trustly’s merchants, making sure all of their questions are answered and problems are solved in a fast, accurate and friendly manner. The team works closely with the Product team to ensure Trustly’s payment service reflects its customers’ needs. After all, a Product team that embraces feedback produces innovative products that blow customers away.
 
About the role:
Based in Malta, this is a full-time position on Monday-to-Sunday shift hours that reports to Support Manager. In this role, you’ll have many opportunities to grow, whether you want to stay in a dispatch function, move into a first-line end-user function or become a team leader.

What you'll do:

  • Provide quality support at one of the fastest growing technology companies in Europe
  • Answer questions through phone, email and chat with customers and external stakeholders about Trustly’s services, the company and payments in general
  • Identify where improvements can be made and suggest how they can be implemented

Who you are:

  • You are a service-minded individual bursting with positivity
  • You are fluent in English and German
  • You preferably have experience working at a support centre or in a similar environment
  • You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach

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