How the pain of refunds can become an opportunity in e-commerce
Slow refunds are costing e-commerce merchants more than they may realize. Download this report to find out how faster refunds create a number of opportunities for online retailers.
Here are few key takeaways:
Consumers expect seamless returns that meet the same standards as their purchasing experience
25% of merchants say that handling refunds is one of their biggest challenges
19% of all customer support calls are related to refunds
52% of consumers will spend more if offered a faster refund – on average, 23% more!