Complaints

We take complaints seriously. Trustly follows Swedish Financial Supervisory Authority’s general guidelines on complaints management (FFFS 2002:23) and handles complaints in accordance with existing regulations. Complaint refers primarily to specific discontent in an individual matter regarding the company's services. If you require assistance from our Consumer Support team, but do not wish to submit a complaint at this time, please see our Consumer Support page (https://services.trustlylabs.com/contact-support/) for the contact details of our Support team

I’m a Consumer/Merchant
Have you previously contacted Trustly regarding this issue?