Trustly Knowledge

Stay in the know on new trends, technologies and customer demands.

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Play and stay: seamless access to winnings is key to player loyalty

Trustly provides seamless account-to-account payments and withdrawals. To understand the value of this to the average player on a gaming site, we surveyed 1,700 people across 9 EU markets. Trustly’s Head of Commercial Strategy, Ciaran O’Malley, highlights key insights in improving conversion and strengthening player loyalty.

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The Trustly guide to Open Banking

Trustly is one of the leading voices in Open Banking. You're welcome to learn from and engage with us.

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Latest posts
  • e-commerce
  • branding
  • financial services
  • gaming
  • travel
  • security
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The untapped opportunities and hidden costs of slow refunds.

Consumers are now in the driving seat when it comes to shopping, paying bills and sourcing services. They know what they want and can easily move to another merchant if they don’t get the experience they expect the first time around.

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Three reasons vacation rental platforms need faster host payouts

As the post-pandemic rebound begins, there are strong tailwinds for vacation rental platforms. Perhaps the biggest challenge for vacation rental platforms is keeping up with demand by attracting and retaining rental property owners.

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How does Open Banking affect customer experience?

Find out how Open Banking creates the potential to improve customer experience across the entire online customer journey.

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Fit-for-future payments are vital to meet the demand from digital natives.

Every savvy merchant understands that catering to consumer preferences is a cornerstone of success. But, of course, this isn’t always as easy as it sounds.

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What do most payment professionals get wrong about Open Banking?

We quizzed payment professionals on the capabilities of different Open Banking Payment vendors. Here’s what we found out.

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Closing the gap between expectation and experience, with online banking payments

Ecommerce merchants invest a huge amount in attracting customers, yet a poor checkout experience can cause significant fallout and cost merchants dearly. In fact, research shows that as many as 87% of online shoppers will abandon their carts during the checkout process if it is too long or too complicated.

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Our ultimate guides

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Invoice Payments

We surveyed 3,000 consumers across Germany, Sweden and Finland to find out what they think about the current experience of paying invoices online. What it all boils down to is that consumers want a much improved digital experience across all devices. What’s more, they want seamlessness, simplicity and more control.

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Boost borrower acquisition starting with a click

With the personal loans sector rapidly growing, borrowers are spoiled for choice when selecting a lender. But, how do you make your offering stand out? Read our report.

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Are you a payments professional?

Download our white paper designed to give payments professionals an introduction to the difference between various Payment Initiation Services and a deeper understanding of what these differences mean for coverage and quality.

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