Ecommerce merchants invest a huge amount in attracting customers, yet a poor checkout experience can cause significant fallout and cost merchants dearly. In fact, research shows that as many as 87% of online shoppers will abandon their carts during the checkout process if it is too long or too complicated.

Trustly’s UK GM and Director of Travel, Mike Parkinson, reflects on a turbulent year for the travel sector and introduces our new #trustlytravelinsights series.

This interview was first published in The Paypers´s Cross-Border Payments and Ecommerce Report 2020–2021, which assesses the change of pace that occurred in 2020 and provides a comprehensive overview of the major trends driving growth in this space, being the ultimate source of information for players interested in selling across borders.

The Trustly brand is on a journey. We’ve been rebuilding our visual identity to better express our technical leadership, as well as our humanity and optimism. And we’ve been developing a tagline that comes right out of our brand promise.

The European Banking Authority agrees that payments should be simple for consumers. Read our blog post about the guidance they’ve provided on removing friction and improving the user experience when making a bank transfer payment.

Trustly is pleased to announce a new partnership with Northmill, a Swedish technology bank that provides the tools for people to make better financial choices. Thanks to the partnership, customers of Northmill can continue to receive instant pay-outs directly to their bank accounts. Trustly supports all the major Swedish banks.